What is polymer clay?
Polymer clay is a synthetic modeling clay made with PVC. It is lightweight, durable, flexible, and comes in a variety of colors. This makes it a perfect medium for a wide range of wearable items, like jewelry!
Polymer clay is water resistant when baked, but some of our items are colored or decorated with materials like acrylic paint or chalk pastels, which can't withstand moisture. These items are sealed with matte or gloss glaze, polycrylic, or UV resin to ensure that they remain vibrant and beautiful over time.
Is your jewelry hypoallergenic?
All findings are nickel free, but may cause reactions in those with sensitivity to various metal alloys. We advise doing a skin test before any continuous wear of our jewelry; if skin irritation occurs, please discontinue use immediately.
While our jump rings and findings are secure, they can be removed with a small pair of pliers, should you choose to replace any hardware with another item of your choice (not applicable for embedded stud earrings).
How should I care for my items?
Polymer clay is very durable, but it isn't immune to the forces of nature. Avoid prolonged exposure to heat or direct sunlight, to prevent warping, bubbling, or discoloration or your products. To prevent potential damage to any finishes or color work, please avoid contact with water or other liquids. Remove all jewelry before swimming or bathing.
Clean all items with a soft, dry or lightly dampened cloth to remove any dust or debris as necessary. Do not use any chemical cleaners or abrasive materials on the clay, as these may cause damage to any glazes/finishes or paint. Metal findings can be cleaned with a disinfectant of your choice, but please be mindful of minimizing contact with the clay.
How long does it take to process an order?
Please allow 5 -7 business days for us to process and complete your order. If there are any delays on specific items within your order, we will reach out to you as soon as possible to provide you with an updated processing/shipping time. Should a site-wide processing delay occur, we will announce our current production schedule at the top banner of our site, as well as on our social media accounts.
Everything made by Glam & Ghoulish is produced by one artist, so your patience is greatly appreciated as we work on orders!
My item isn't identical to the picture! What's going on?
Every Glam & Ghoulish item is handmade from polymer clay, either in small batches or made to order; all details (paint, glitter, embellishments, etc) are likewise added by hand. Due to the nature of our process, some variations in details are unavoidable—each item is unique. If you have any questions about the color, size, etc. of an item, please contact us before ordering and we'll be happy to provide clarification. Once we begin processing an order, our return policy goes into effect. See below for our return/exchange policy.
What is your return policy?
ALL SALES ARE FINAL.
For hygiene reasons, Glam & Ghoulish does not permit the return or exchange of wearable items. Additionally, we are unable to offer returns or exchanges due to slight aesthetic differences between the product pictures and the completed item (see above). We do not offer exchanges unless the item is damaged.
Should your product arrive damaged, please reach out via email to [email protected] within five days of receipt of your order, so that we can replace the necessary pieces or offer a substitution (subject to review, at owner's discretion). We will always do our due diligence to ensure that your order reaches you safely, but we understand that occasional mishaps happen!
Please verify your shipping address before submitting your order. Once an order has been shipped, we cannot prevent it from being sent to the address provided. If a package is returned to us, we can ship it again to the correct address at the customer's expense; otherwise, will be unable to assist, and you will have to reorder your items.
Do you accept commissions?
I am currently accepting commissions on a case-by-case basis; if you have a specific item in mind, please email [email protected], or send a message on any of our accounts to begin discussing your order. I cannot guarantee that I will be able to fulfill your request, but I'm happy to work with you if possible! For custom orders, please allow up to two weeks for processing—I'm unable to complete rush jobs at this time.
Do you have a physical shop?
Glam & Ghoulish is currently online only, but you can find us at various craft fairs and events in Alabama! Follow our socials to keep up to date with where we'll be headed next.
Where can I find you online?
You can keep up with all things Glam & Ghoulish by subscribing to our newsletter! Click JOIN THE GHOUL GANG at the bottom of the page to begin.
You can also find us on the following sites:
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